IT infrastructure library is made of methodologies and concepts for Information Technology’s management, operations, and infrastructure. In management of IT services, the approach that is accepted mostly is ITIL. This is because when information systems are utilized, a quality approach is promoted for achievement of economy and business effectiveness.
IT Infrastructure Library was developed owing to organizations gaining independence increasingly on IT with the aim of satisfying business needs and corporate aims. IT Infrastructure Library is said to be a framework with best practice that has been outsourced from private and public sectors. The ITIL that an organization builds must match its needs and purposes.